HP psc 2410 photosmart all-in-one sticking out its tongue

Just make it work

by Lainie Turner  |  July 25th, 2010
Customer Service, Everything Else, Gadgets


 

 
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I’ve owned an HP psc 2410 photosmart all-in-one “printer-fax-scanner-copier” for around 6 or 7 years—long enough to have the last major Mac OS update blow away my ability to scan. No, wait—make that: long enough that HP decided not to update their driver for this release. Maybe they were thinking “Hey, it’s about time these people bought a new printer!” or maybe “What. Ever. There really aren’t that many Mac users out there, anyway.” At least, that’s how it felt since I upgraded to Snow Leopard late last fall. How frustrating! I searched the boards to see if/how other folks have solved the problem. I downloaded software designed to work with any scanner. I even hauled out my old Agfa ScanPro and tried to find the power cable. No luck. If I had to scan something, I had to bring it in to the MAC to do it.


And the funny thing was, I sort of couldn’t get over it. Every time I drove past the HP campus here in Corvallis, I’d think, “I won’t be buying my next printer from that company.”


So, I was pretty surprised earlier this month to find that HP just released an updated driver for my all-in-one. Now, instead of feeling like a customer who doesn’t matter once the check has been cashed, I feel great! I get my seamless user experience back, and I’m not mad at HP anymore. In fact, the opposite. It feels a little like the Carly is wearing off and the old HP is showing through: the company that has always known that every customer matters. But in the end, I don’t really care why they decided to update the driver. I’m a customer! I don’t need to know why. I just need my all-in-one to work the way they told me it would in the first place.


Thanks, HP! Good work.

Lainie Turner

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Reader comments (2)

 

I don’t think I have ever had a print last more then a 13 months, they always seem to died or go crazy on me, the fact that yours is still working 6 years later amazes me…. of course I do by cheap printers… but still.


Ron | July 26, 2010

Ron, I think the key word here is “cheap.” What makes a purchase a good value? The initial price, or perhaps the longer term return on investment? We all know that HP (like most printer companies) price their hardware pretty low and make money on ink cartridge replacement. (Those things are anything but cheap!) But paying a little more for a good name brand printer that lasts several years makes sense to me. I figure at its initial price of $299, this printer has cost me about $50/year so far. And it doesn’t seem like it’s going to fail anytime soon. (I hope I didn’t just jinx it. :)


Lainie Turner | July 26, 2010
 


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