FamilyCore is a community services network on a mission to support and nurture strong families. When the newly formed program first came to MAC it had gaps in its partner referral process, misperceptions about its services, and very little awareness amongst a large and diverse community. To overcome these challenges we helped FamilyCore define and establish their brand identity, then developed a communications strategy, website, and other tools to invite more parents with young children to take advantage of their offerings.
Led by Yamhill Community Care, and in collaboration with numerous local agencies and nonprofit organizations, FamilyCore’s mission is to support and strengthen families with young children. As a referral agency, FamilyCore needed to establish its own brand while also communicating how the organization interacts with these other entities and fits within the larger system. They also needed to identify and address issues with their partner referral process.
Limited formal communication channels, lack of access to high-speed internet in rural areas, and cultural differences all served to make communication with parents and families difficult on a large scale within Yamhill County. FamilyCore needed help choosing effective and diversified communication channels for varying purposes and target audiences.
Importantly, they needed to increase overall awareness within the community and improve their outreach methods to Spanish-speaking families. They also needed to overcome misconceptions about some of the services offered, such as home visiting. Finally, FamilyCore’s communications needed to address the general distrust of the government by some of those within FamilyCore’s target audience.
“FamilyCore has deep roots in our community. When we decided to engage in a rebranding and public relations campaign, we needed a team that could engage multiple stakeholders with diverse viewpoints and mold those ideas into a strong vision with a cohesive message. Madison Ave. Collective did exactly that.”
— Jennifer Richter, Early Learning Director
Our ultimate goal was to establish a brand identity and set of communication tools that would clearly and concisely show how FamilyCore’s services can benefit families with young children — then invite them to apply for program benefits.
Yamhill County is a diverse community with varying needs. As branding and communication efforts were being developed, these diverse communities needed to be represented, both in the methods and mediums of communication as well as the accessibility of the communication, including translations into Spanish.
Following our in-depth research phase of work, we lead a half-day messaging workshop with our client’s stakeholders. We then refined a messaging suite that includes:
- A positioning statement and tagline that clearly and quickly differentiates FamilyCore from other similar organizations and agencies.
- Key messaging for various target audiences, including elevator pitches for referents and service providers
- Co-branding messaging relating to FamilyCore’s relationship with partner organizations
To guide the brand launch, we created a 12-month Marketing & Communications Plan with advertising and promotional strategies including traditional and social media, the development of print materials, and a marketing calendar keep FamilyCore’s outreach efforts on track.
With the core messaging defined, we designed a vibrant and flexible brand identity system. Using colorful shapes and patterns inspired by apple seeds, we developed templates for print and marketing materials including bilingual posters in English and Spanish. We also delivered letterhead, business cards, and social media graphics.
Lastly, we designed and developed a custom website that meets WCAG accessibility standards for government-funded websites in the state of Oregon. The site includes a HIPAA compliant lead-generation form for parents to express interest in receiving services. There’s also a quick and easy toggle to translate the entire website from English to Spanish.
We appreciate Madison Ave. Collective for their promptness, their professionalism, and their attention to detail. But most of all we value the fact that they took the time to listen deeply to the varied opinions of multiple stakeholders and mold those into a product that everyone was happy to claim as their own.
MAC helped our client establish a brand that’s accessible to diverse target audiences, while addressing the needs of a large coalition of agencies and partner organizations. We brought the investigative research and multidisciplinary skillset to understand the project’s core problems, then solve them in an elegant way.
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